Privacy Policy & Terms of Service

Privacy Policy

Effective Date: January 1, 2025

Velvet Skies (“we”, “our”, “us”) operates the website and services located at velvetskies.cz. We are committed to protecting the personal data of our guests in accordance with the General Data Protection Regulation (GDPR) and the laws of the Czech Republic.

1. Data We Collect

When you make a booking, we collect your full name, email address, phone number, and any special requests you provide. Payment information is processed securely by Stripe and is never stored on our servers.

2. How We Use Your Data

We use your personal data solely to process and fulfil your booking, communicate about your reservation, and improve our services. We do not sell, share, or rent your personal data to third parties.

3. Data Retention

We retain booking data for a period of 3 years from the date of the experience for accounting and legal purposes. You may request deletion of your data at any time by contacting us.

4. Your Rights

Under GDPR, you have the right to access, rectify, or delete your personal data, restrict processing, data portability, and to lodge a complaint with the Czech Data Protection Authority (ÚOOÚ). To exercise your rights, contact us at [email protected].

5. Cookies

Our website uses essential cookies to ensure functionality. No tracking or marketing cookies are used without your consent.

6. Contact

For privacy-related inquiries: [email protected]

Terms of Service

Effective Date: January 1, 2025

By making a booking through our website, you agree to the following terms and conditions.

1. Booking & Payment

All bookings are confirmed upon receipt of full payment. Payment is processed securely through Stripe. Prices are displayed in EUR and CZK. The final charged amount corresponds to the currency selected at checkout.

2. Cancellation Policy

Bookings may only be cancelled up to 24 hours before the scheduled experience. No refunds will be issued for cancellations made less than 24 hours in advance, as our team begins preparing your experience — from decoration setup, chilling champagne, arranging florals, to coordinating with our culinary and service staff — well in advance of your arrival. This policy exists to honour the dedicated effort of our entire team.

To request a cancellation, please contact us at [email protected] at least 24 hours before your scheduled arrival time.

That said — please always reach out to us. We would be so sorry to miss you, and while our policy is that reservations cannot be cancelled less than 24 hours before the scheduled time, we will always do our very best to help. In many cases we are able to offer a partial or full refund as a goodwill exception. If you can no longer attend, let us know and we will release your slot; should another guest book it so that we do not incur a loss, we will gladly refund the amount back to your card. To arrange this quickly and securely, our team will send you a private, one-time secure refund form where you can enter your details so we can return your money without delay.

3. Refund Policy

A full refund is issued only when a guest cancels their booking at least 24 hours before the scheduled experience. Beyond this window, we are unable to offer refunds under any circumstances, as our team has already begun dedicating time, resources, and craftsmanship to preparing your evening.

The only exception is when the fault lies with us. If, for any reason on our side — such as a setting, table, or service not being ready, or any failure to deliver the experience as promised — we are unable to provide the experience to the standard you deserve, we will make it right. In such cases we will offer you a Velvet Skies gift certificate of equal value to reschedule your experience, or a full refund at our discretion.

We hold ourselves to the highest standard because we strive to be the very best on the market. Your trust means everything to us, and we are committed to ensuring that every moment beneath our skies is nothing short of extraordinary.

4. Guest Conduct

Guests are expected to treat the premises, furniture, and equipment with care. Any damage caused by guests may result in additional charges. Smoking is not permitted inside the domes.

5. Weather

Our domes are designed to withstand normal weather conditions. In the event of extreme weather (storms, heavy wind), we reserve the right to reschedule your experience at no additional cost.

6. Liability

Velvet Skies is not liable for loss or damage to personal belongings. Guests participate at their own risk. We maintain appropriate insurance coverage.

7. Governing Law

These terms are governed by the laws of the Czech Republic. Any disputes shall be settled by the courts of competent jurisdiction in Prague.